Terms, privacy and how we handle data

Version 1.0. In force from the date you accept them.

1. Who we are

Acreline is provided by Acreline Ltd, a company registered in England and Wales, company number 17308939, registered office 2 Centrifuge Way, Farnborough GU14 6GF. In these terms "we", "us" and "Acreline" mean that company.

You can reach us at hello@acreline.co.uk. We are registered with the Information Commission, the UK's data protection regulator, under number 00014707904.

2. Who these terms are for

Acreline is software for landscaping, groundworks and similar businesses. By opening an account you confirm that you are acting for purposes relating to your trade, business, craft or profession, and that you are 18 or over.

If, despite that, you are in fact a consumer under the Consumer Rights Act 2015, nothing in these terms removes or limits the statutory rights you have as a consumer, and where these terms and those rights conflict, those rights win.

3. Your account

You are responsible for your account, for the accounts you create for your staff, and for keeping the passwords to them safe. If you think someone else has got into your account, tell us.

You decide what each person on your account can see. Roles that carry no money see the job, the drawings and the delivery list, and never a rate, a margin or a total. Setting a person's role correctly is your responsibility, not ours.

4. What you get free

You can use Acreline free, with no card, no trial period and no expiry, for the work itself. That includes the site tools, plan uploads, surveys, levels, volumes, jobs, photos, notes, the day's record, your crew with their own logins, and working with no signal.

We are not going to withdraw the free tier from under you. If we ever change what it covers, existing accounts keep what they have for at least twelve months from the day we tell them.

5. What you pay for

Doing the work is free. You pay to win the work and to cost it. The line falls where something leaves your phone and goes to a client.

Free, on up to two live jobs at a time: the site tools, plan uploads, measuring, surveys, levels, volumes and muck away, your build-ups and the price they produce on screen, jobs, photos, notes, the day's record, your crew with their own logins, working with no signal, and exporting your own records at any time.

Paid: running more than two jobs at once, sending a quote to a client as a branded PDF, supplier orders and delivery lists, live job costing, variations, invoices, margins, and reports.

Free trial

A paid plan is offered with a fourteen day free trial, which needs a card. We will tell you before the trial ends and before anything is charged. Cancel within the fourteen days and you are not charged. If you choose not to continue, the free parts carry on working and nothing you have made is deleted.

6. Paying

The price is £45 per month, or £450 per year, for your whole business, whatever number of people you have on the account. There is no per user charge, no joining fee and no onboarding fee.

Founding members

Early businesses pay £25 per month and keep that price for as long as the subscription runs without a break. If it lapses, the price returns to the one then current, and the place returns to the pool for another business. The offer is open while fewer than fifty businesses are holding a founding subscription, and the number of places left is shown before you subscribe.

We are not registered for VAT, so no VAT is added. If we become registered we will tell you at least 30 days beforehand, as section 12 requires.

Renewal

Subscriptions renew on the date you first paid, for the same period, until you cancel. You can cancel at any time, in your account, and it takes effect at the end of the period you have paid for. We do not refund part periods. The exception is simple: if you were charged because you forgot to cancel your trial, tell us within 14 days and we will refund it in full, as long as you have not sent a quote on the paid plan since the charge. We will not ask you why. None of this affects any rights you have by law.

Price changes

We will give you at least 30 days' notice in writing before any price change, and you can cancel before it takes effect. We will not change the price of a period you have already paid for, and we will not change a founding member's price while their subscription runs without a break.

Late payment

If a payment fails, your subscription is marked as past due. While it is, the paid parts keep working, and a notice that the payment has failed is shown to managers in the app and on the web dashboard. If the subscription is then marked unpaid or cancelled, the paid parts stop. If the first payment after a free trial fails, they stop straight away. The free parts and all of your data stay as they are.

7. Your data is yours

You own your job data. Your clients, your drawings, your measurements, your surveys, your photos, your prices, your staff records. We claim no ownership of any of it.

You give us only the permission we need to run the service: to store it, back it up, process it and show it to the people you have given access to. Nothing else.

We do not sell your data. We do not use it for advertising. We do not use your job data to train any machine learning model. Where we look at how the service is used in order to improve it, we do that on aggregated figures that cannot identify you, your business, your staff or your clients.

While your account is open you can export your data area by area: the jobs board (managers), each job's takeoff and costs, your items, payroll, drawings, as-built records and the site diary. There is no single export of the whole account.

8. What you must not do

• Use Acreline for anything unlawful, or to store anything unlawful.
• Upload special category data: health, biometric, racial or ethnic origin, political opinions, religion, trade union membership, sex life or sexual orientation. Acreline is not built to hold it.
• Upload anyone's data without a lawful basis to do so. If you put your client's name, address and photographs of their home into Acreline, you are responsible for having the right to.
• Share one login between people, or let anyone use an account who is not authorised.
• Try to break, probe or get around the service's security, or scrape it.
• Resell Acreline, or use it to provide a service to third parties, without our written agreement.

9. Keeping the service running

We will use commercially reasonable efforts to keep Acreline available, and we will give notice of planned maintenance where we can. We do not offer a contractual uptime guarantee. We would rather tell you that plainly than promise a number we depend on other people to hit.

We may suspend the service, in whole or in part, where we have to for security, for a legal reason, or because of something you have done under section 8. We will tell you why, and we will restore it as soon as the reason has gone.

Acreline needs a supported version of iOS. Where a new release stops supporting an older operating system we will say so in advance.

10. Ending it

You can close your account at any time, in the app or from the deletion page on our website, except while a workspace you own has other people in it or has a subscription that is still running.

Export first. Closing your account deletes your job data straight away, and it cannot be undone. Work a member created stays with the business, and invoices you issued are kept for six years, as the privacy policy explains.

Your job data includes your clients' and your staff's personal data, and you may have your own legal or commercial reasons to keep it. Making sure you have what you need before you close is your responsibility.

We may end this agreement on 30 days' notice, or immediately if you are in serious breach of section 8. If we end it for any reason other than your serious breach, you get 30 days to export and a refund of any period you have paid for and not used.

11. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, and because you are contracting as a business:

• We are not liable for loss of profit, loss of business, loss of contracts, loss of goodwill or loss of anticipated savings, whether those losses are direct or indirect.
• We do not exclude liability for loss of your data. We take reasonable technical and organisational measures to protect it and to restore it. You are responsible for taking your own exports. Our liability for data loss sits inside the cap below rather than outside it.
• Our total liability in any twelve month period is capped at the greater of the fees you paid us in the previous twelve months, or £500.

The floor of £500 is there deliberately, so that the cap is not nil for an account using only the free tier.

12. Changes to these terms

We may change these terms. For any change that materially affects you, we will give you at least 30 days' notice by email and in the app, and the date at the top will change. If you carry on using Acreline after the change takes effect, you accept it. If you do not want to, you can close your account and we will refund any period you have paid for and not used.

13. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are in Scotland or Northern Ireland, that is still the position, and you should read it knowing that.

If something has gone wrong, write to hello@acreline.co.uk first. We would rather fix it than argue about it.

Version 1.0. Last updated 10 October 2026.

Acreline Ltd, company number 17308939, registered in England and Wales, registered office 2 Centrifuge Way, Farnborough GU14 6GF. Registered with the Information Commission under number 00014707904. Contact privacy@acreline.co.uk.

1. The short version

The rest of this page is the detail that the law requires, and it is worth reading if you are the person in your business who is responsible for data protection.

2. Who is responsible for what

This matters more than it sounds, because it decides who your clients complain to.

We are the controller for

• your account: your name, email, phone, business name, password and login records;
• your billing details and payment records;
• anything you send us in support.

You are the controller, and we are only your processor, for

• your clients' names, addresses, phone numbers and email addresses;
• site photographs, videos, notes and drawings, including anything or anyone they happen to capture;
• measurements, surveys and levels tied to a property;
• your staff's names, roles and pay rates;
• your suppliers, orders and invoices.

That means you decide why that data exists and what happens to it, and we only act on your instructions. It also means that telling your clients and your staff how their data is used is your job, not ours. The data processing agreement sets out what we commit to as your processor, and it forms part of your contract with us.

3. What we collect, why, and on what basis

We do not carry out any automated decision making that produces legal effects or similarly significantly affects you, and we do not profile you.

Giving us your name, email and business details is a contractual requirement. Without them we cannot give you an account.

4. Who we share it with

Only the suppliers we need to run the service, each under a written contract that stops them using it for anything else:

We keep a current list of these suppliers and we will tell you before we add one that handles personal data. We will also disclose data where the law requires it, and to a buyer if the business is ever sold, in which case we will tell you first.

We do not sell personal data, and we never will.

5. Where it is held, and transfers out of the UK

Your data is stored in Ireland, in Supabase's eu-west-1 region. The UK recognises the European Economic Area as providing adequate protection, so no further safeguard is needed for that transfer.

Supabase's contracting company is based in Singapore, which does not have UK adequacy, and some administrative and support access happens from outside the UK. That is a restricted transfer. It is covered by the UK Addendum to the European Commission's standard contractual clauses, and we hold a documented transfer risk assessment for it, which we will send you on request.

MapTiler and Open-Meteo are in Switzerland. The UK recognises Switzerland as providing adequate protection, so no further safeguard is needed for those transfers.

Anthropic, Expo, Netlify and Vercel are in the United States. Anthropic relies on the UK Addendum to the European Commission's standard contractual clauses, in the data processing addendum that its commercial terms incorporate. Expo and Netlify rely on the UK Extension to the EU-U.S. Data Privacy Framework, which each says it complies with. Vercel relies on the UK Extension to the EU-U.S. Data Privacy Framework, and its data processing addendum also provides the UK's international data transfer addendum.

Apple's data for people in the UK is controlled by Apple Distribution International Limited in Ireland, and Apple says its transfers out of the UK are governed by standard contractual clauses.

Stripe contracts through Stripe Payments Europe, Limited in Ireland. Data may be processed by Stripe, LLC in the United States, which complies with the UK Extension to the EU-U.S. Data Privacy Framework. Stripe does not say which mechanism it relies on for transfers from the UK.

Some screens in the app load mapping and PDF code from public code distribution networks. cdnjs is operated by Cloudflare, Inc. in the United States, which complies with the UK Extension to the EU-U.S. Data Privacy Framework. We could not establish who operates unpkg. Both receive the IP address and browser details of anyone who opens those screens. This dependency is being removed in the next app release.

6. How long we keep it

If you delete your account, we still keep the account and billing records and the invoices above for the periods stated, because we are legally required to. Work a member created stays with the business. Everything else is deleted straight away, except supplier invoice photos and your quote logo, which are not yet removed from file storage.

7. Your rights

You can ask us to give you a copy of your data, correct it, delete it, restrict what we do with it, hand it to another provider, or object to us processing it. Where we rely on consent you can withdraw it at any time, and that does not affect anything done before you did.

Write to privacy@acreline.co.uk. We will respond within one month. If a request is complex or there are several, we may take up to two further months, and we will tell you within the first month if that happens. We will make a reasonable and proportionate search. It costs you nothing unless a request is manifestly unfounded or excessive.

If the request concerns data you hold about your clients or staff, it should go to you rather than to us, because you are the controller for that. If it reaches us we will pass it to you and help you answer it.

8. Security, and what happens if something goes wrong

Data is encrypted in transit and at rest. Access is limited to the people who need it. We keep records of who has access and review them.

If there is a personal data breach that is likely to risk people's rights, we will report it to the Information Commission within 72 hours of becoming aware of it, and we will tell affected people without undue delay where the risk is high. Where the data is yours as controller, we will tell you without undue delay so that you can decide what to report.

9. Children

Acreline is for businesses and account holders must be 18 or over. We do not knowingly collect data from children. If you create a staff login for someone under 18, such as an apprentice, you are the controller for their data and you should account for their age in how you use the service.

10. Complaints

If you think we have handled your data badly, tell us at privacy@acreline.co.uk. We will acknowledge within 30 days and respond without undue delay.

You can also complain to the Information Commission, the UK's data protection regulator, which is still known as the ICO, at ico.org.uk/make-a-complaint. You do not have to come to us first, though we would like the chance.

Version 1.0. This forms part of the terms and applies automatically to every account. You do not need to sign it separately.

1. What this is

When you put your clients' and your staff's personal data into Acreline, you are the controller and we are your processor. Article 28 of the UK GDPR requires a written contract between us. This is it.

2. The processing

3. What we commit to

1. Instructions. We process your data only on your documented instructions, which include using the service as it is built, unless UK law requires otherwise, in which case we will tell you unless the law forbids that.
2. Confidentiality. Everyone with access is under a duty of confidence.
3. Security. We apply appropriate technical and organisational measures under Article 32, including encryption in transit and at rest, access control, resilience, restoration and regular testing.
4. Sub-processors. You give us general written authorisation to use the sub-processors listed in the privacy policy. We will give you at least 30 days' notice before adding or replacing one, and you may object on reasonable data protection grounds. Every sub-processor is bound by obligations equivalent to these, and we remain responsible to you for what they do.
5. Data subject rights. We will help you respond to requests from your clients and staff, including by giving you the tools to find, export, correct and delete their data yourself.
6. Assistance. We will help you, so far as is reasonable and taking account of what we know, with security, breach notification, data protection impact assessments and any prior consultation with the regulator.
7. Breach. We will tell you without undue delay after becoming aware of a personal data breach affecting your data, with enough detail for you to meet your own 72 hour duty.
8. Deletion. At the end of the contract we will delete your data, as section 8 sets out, unless UK law requires us to keep it. Before then you can export it area by area, as section 7 of the terms describes. There is no export of the whole account yet.
9. Audit. We will give you the information you need to show compliance. We will offer third party reports and certifications first. If those are not enough, you may audit us on 30 days' notice, no more than once a year, at your cost, subject to confidentiality, and without disrupting the service or seeing another customer's data.

4. What you commit to

• That you have a lawful basis for every piece of personal data you put into Acreline.
• That you have told your clients and your staff how their data is used, as Articles 13 and 14 require.
• That your instructions to us do not put us in breach of data protection law.
• That you will not upload special category data.
• That you set each person's role and access correctly.

5. International transfers

Your data is stored in Ireland, in Supabase's eu-west-1 region. The UK recognises the European Economic Area as providing adequate protection, so no further safeguard is needed for that transfer. Administrative access by our hosting provider from outside the UK is covered by the UK Addendum to the European Commission's standard contractual clauses, and we hold a documented transfer risk assessment. The other transfers, and the safeguard each relies on, are set out in section 5 of the privacy policy. We will not move your data to a new country without telling you.

6. Liability

Liability under this agreement is subject to the cap in section 11 of the terms, except where the law does not allow it to be capped. Nothing here affects either of our obligations directly to a data subject under Article 82.

7. Priority

If this agreement and the terms conflict on anything about personal data, this agreement wins.

8. When it ends

Your data is deleted from our live systems as soon as your account is deleted, and that cannot be undone. Invoices and credit notes you issued are kept for six years after the end of the tax year they were issued in, because the law requires it. Export what you need before you delete.

Version 1.0. Last updated 10 October 2026.

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There is nothing to ask you about. This site sets no cookies, it puts nothing in your browser's storage (no local storage, no session storage, no IndexedDB), and nothing on it counts visits. Every page, picture and font comes from acreline.co.uk; nothing is fetched from anyone else.

What is kept, and where

In the app

The Acreline app stores what it needs to work: your signed in session, your settings, and the drafts and measurements held on your phone so that the app keeps working with no signal. It sets no advertising or tracking identifiers, and it contains no advertising SDK.

If that ever changes

If we ever add anything that does need consent, you will get a proper consent banner with accept and reject as equally easy choices, nothing will be switched on before you choose, and turning it off later will be as easy as turning it on. We are not planning to.

You can do this without reinstalling the app.

Deleting your Acreline account

You can delete your account, either in the app or by asking us here.

Deletion is refused while a workspace you own has other people in it, or while it has a subscription that is still running, including a free trial or one whose payment has failed. Hand the workspace over to someone else, or wait until the subscription has ended.

In the app

1. Open Acreline and go to the Today tab.
2. Tap your initials at the top to open Settings.
3. Under You, choose Delete my account.
4. Type DELETE and choose Delete my account. If you own a workspace you also type its name, and it is deleted with your account.

Without the app

Email privacy@acreline.co.uk from the address on your account, with the words "delete my account". We will confirm, and delete within 30 days.

Export first

What gets deleted

If you own a workspace with nobody else in it: the workspace and everything in it, which is jobs, clients, drawings, plans, surveys, measurements, photos, notes, quotes, orders, invoices, variations, build-ups, staff records and recorded days, apart from the issued invoices below. Your login. Your settings. Supplier invoice photos and your quote logo are not yet removed from file storage.

If you are a member of someone else's workspace: your login, your name, phone number and photo, and your place in the workspace. The jobs, quotes, costs, days worked and day rates, and the plans, surveys and site photos you added, stay with the business, because they are its records.

Either way, everything Acreline keeps on the phone you delete from goes too, including videos, which are only ever kept on the phone. It is all deleted straight away.

What we have to keep, and why

• Billing and payment records, for six years, because HMRC requires it.
• Invoices and credit notes you issued, for six years after the end of the tax year they were issued in, because the law requires it.
• Anything we are required to keep by law, or to defend a legal claim.

Nothing in that list is used for any other purpose.

If you are on someone else's account

If your login was created by the business you work for, the account belongs to them, and they remove your access. If you want your personal data removed, ask them first, and write to privacy@acreline.co.uk if they will not act.